CONTACT US: 020 8146 8571
London's #1 End of Tenancy Specialists
EMAIL US: customer.support@scrubscleaning.co.uk
The borough of Westminster is home to some of the most sort after properties in all of London, and thus expectations regarding the condition & cleanliness of properties are as high here as anywhere else.
If outgoing tenants want to retrieve 100% of their deposit from their landlord, it’s vital they use a professional, highly reviewed End of Tenancy cleaning provider when moving out of their property. Our Reviews are one of the highest in the whole of Westminster, which is why we’re the cleaner of choice for many of the most prominent landlords and property management companies in the borough.
To ensure our service consistently deliver to the standards require, we have tems solely dedicated to this type of clean. It’s what they do, day-in day-out and therefore know exactly what is required to leave all parties happy with the quality of the clean.
Although it is rarely used, our 7-day guarantee offers an insurance policy for our customers. If anything is missed, let us know within a week of the clean and we will have a team come back to rectify the issue promptly.
Receiving a quote from us could not be easier. Simply, head over to our Quick Quote page, input your property details, add any additional services you would like and our Price Calculator will instantly generate an estimate for your specific cleaning requirements. Simple!
If you’re happy with the estimate generated, submit the enquiry and a member of our team will follow up with specifics, such as availability and logistics. This way, we’ll only bother you if you’re happy with the price and interested in our service!
Included in the price you’ll be receiving experienced cleaners, operating in a well organised team and equipped with the best cleaning products available. You’ll also be able to speak to our great customer service team either by phone or email to answer any queries you might have. Just contact us!
For the specifics of what is included, take a look at our End of Tenancy checklist. This details every aspect of the clean. If you have any questions, feel free to contact us at any time.
Click here to see our Full End of Tenancy Checklist:
We use Steam Cleaning, otherwise known as Hot Water Extraction, to deep clean your carpets.
We use modified Steam Cleaning techniques to clean all types of upholstery.
We can also Steam Clean your curtains rather than taking them to the Dry Cleaners.
Who should pay for the End of Tenancy Clean?
Outgoing tenants are required to leave the property in the same condition it was found, less fair wear and tear.
Hence, if the property was professionally cleaned for your arrival, then it needs to be cleaned to professional standards upon departure. Although there can be no requirement placed on the tenant to pay for a professional, it is practically impossible to leave a property in professional standards without the correct equipment and experience.
Hence, if tenants want to retrieve their deposit, we encourage them all to pay for a professional End of Tenancy cleaner.
If the landlord deems the property not to have been cleaned to the require standards, they will use the tenants deposit to pay for a premium, same-day cleaning service, which is often 2-3x more expensive. Check out this article for more information.
What additional services do you offer?
As well as our End of Tenancy clean, the details of which can be seen on the checklist above, additional cleaning services might be required.
We offer Carpet Cleaning, Upholstery Cleaning and Curtain Cleaning, for which we use Steam Cleaning, otherwise known as Hot Water Extraction. Steam cleaning is generally accepted as the most effective methodology for cleaning these items, and it is worth checking with your landlord beforehand as to whether they are required.
We offer a 7-day guarantee, which is significantly longer than our competitors. If there is anything missed in the clean, just send us a picture for us to verify and we will send a cleaner back, free of charge to go over the specified areas. Although these call backs are incredibly rare, it provides further piece of mind to customers that they will receive their entire deposit back from their landlord.
Scrubs’ Lean Methodology allows us to provide a 5* cleaning service as a more competitive price than our direct competitors. Use our Price Calculator to generate an instant price for your specific End of Tenancy cleaning requirements.
Absolutely! When booking an End of Tenancy Clean, our cleaners will come prepared with all the equipment and supplies they need for the booking. Note, if you require Carpet, Upholstery or Curtain Steam Cleaning, then this needs to be booked in beforehand and parking might need to be arranged.
The number of cleaners on each End of Tenancy booking varies according to the size of the job and our schedule on the particular day. Generally, we send a team large enough to complete the booking in half a day. So, for example, if a booking is to start at 9am then the estimated completion time is 1-1.30pm. However, it’s always best to allocate an extra couple of hours to the booking just incase of any unexpected complications. If you have a key handover or inventory check-out on the same day, let us know beforehand and we will organise ourselves to ensure the booking is completed beforehand.
You’ll be glad to hear that there are no hidden fees when booking with Scrubs! We are very transparent in our policy and do not withhold any information/ costs from our clients.
For our End of Tenancy Cleans, we usually take a £60 deposit to secure the booking, with the outstanding balance due upon completion of the clean. We’ll issue an invoice upon completion of the booking and a receipt once payment has been made. This way you’ll have physical evidence to show your landlord that you’ve had your property professionally cleaned.
No, all the cleaners need is access to the property at the agreed time and instructions on how to lock up the property when leaving. That being said, if possible, we prefer customers to be there at the end of the clean just to ensure they are totally happy with the service provided. We find it saves both parties time in the future when on the exceptionally rare occasion something is missed and the team need to return.
As long as the estate agents are in the vicinity of the property, then we are happy to pick the keys up for an additional £10 fee.
We appreciate the moving house is a balancing act of many parts, and if one thing falls through you might need to cancel or re-schedule the clean. As a result, we remain as flexible as possible. Just give us 48hrs notice ahead of when your clean is scheduled to start and we will return your entire deposit back, so there is no cost to you.
Take a look at the Ultimate Guide to End of Tenancy cleaning for everything you need to know about the process.
Address
30, Delaware Rd, Maida Vale, London, W9 2LH
Contact Details
020 8146 8571
customer.support@scrubscleaning.co.uk
