End of Tenancy Cleaning
FAQ's

We offer a 7-day return guarantee. If there is anything missed in the clean, just send us a picture for us to verify and we will send a cleaner back, free of charge to go over the specified areas. Although these call backs are rare, it provides further piece of mind to customers that they will receive their entire deposit back from their landlord.

Scrubs’ Lean Methodology allows us to provide a 5* cleaning service as a more competitive price than our direct competitors. Use our Price Calculator to generate an instant price for your specific End of Tenancy cleaning requirements.

Absolutely!  When booking an End of Tenancy Clean, our cleaners will come prepared with all the equipment and supplies they need for the booking. Note, if you require Carpet, Upholstery or Curtain Steam Cleaning, then this needs to be booked in beforehand and parking might need to be arranged. 

The number of cleaners on each End of Tenancy booking varies according to the size of the job and our schedule on the particular day. Generally, we send a team large enough to complete the booking in half a day. So, for example, if a booking is to start at 9am then the estimated completion time is 1-1.30pm. However, it’s always best to allocate an extra couple of hours to the booking just incase of any unexpected complications. If you have a key handover or inventory check-out on the same day, let us know beforehand and we will organise ourselves to ensure the booking is completed beforehand.

You’ll be glad to hear that there are no hidden fees when booking with Scrubs! We are very transparent in our policy and do not withhold any information/ costs from our clients. 

For our End of Tenancy Cleans, we usually take a small deposit to secure the booking, with the outstanding balance due upon completion of the clean. We’ll issue an invoice upon completion of the booking and a receipt once payment has been made. This way you’ll have physical evidence to show your landlord that you’ve had your property professionally cleaned. 

No, all the cleaners need is access to the property at the agreed time and instructions on how to lock up the property when leaving.

That being said, if possible, we prefer customers to be there at the end of the clean just to ensure they are totally happy with the service provided.

We find it saves both parties time in the future when on the rare occasion something is missed and the team need to return.

We are generally happy to pick up and drop off keys to an estate agency before and after the booking. If the key collection address is within a mile of the property address, then we do this for free. If it’s further than a mile, there will be a charge.

We appreciate the moving house is a balancing act of many parts, and if one thing falls through you might need to cancel or re-schedule the clean. As a result, we remain as flexible as possible. Just give us 48hrs notice ahead of when your clean is scheduled to start and we will return your entire deposit.

Please take a look at our End of Tenancy Checklist for an itemised breakdown of what is included in your clean. You can also add professional carpet, upholstery and curtain cleaning.